Privacy Policy

1. Information We Collect

When you use North House Booking, we collect:

• Account data: name, email address, and profile information when you register
• Booking data: booking dates, property preferences, and stay history
• Communications: messages sent via the concierge feature and forum posts
• Usage data: page interactions and feature usage to improve the service

2. How We Use Your Data

• To manage bookings and property access
• To communicate with you about your stay
• To improve the booking experience
• To send administrative notifications

3. Data Storage & Security

Your data is stored securely using Supabase (PostgreSQL) with row-level security. We implement industry-standard encryption for data in transit (TLS) and at rest. We do not sell your personal data to third parties.

4. Cookies

We use essential cookies for authentication and session management. No tracking or advertising cookies are used. Third-party services (Vercel Analytics, Vercel Speed Insights) may collect anonymised usage data.

5. Your Rights (GDPR)

You have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data (via the settings page)
• Export your data (available in settings)
• Withdraw consent at any time

6. Third-Party Services

We use the following third-party services:

• Supabase - Authentication and database
• Vercel - Hosting, analytics, and speed insights
• OpenAI - Concierge AI assistant (messages only)

7. Contact

For privacy-related inquiries or to exercise your GDPR rights, please contact the property administrator.